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Refund Policy
 
 
 

You must use your best endeavours to give written notice (including by email) to Equipmonster.com.au of any deficiency, error, discrepancy, dispute or any other claim (Defect) as soon as possible after payment for your advertisement.

 

Irrespective of any Defects, all payments required to be made by you pursuant to the Agreement or in any way related to your use of the website, will be made free of any set-off or counterclaim and without deduction or withholding.

 

Notwithstanding above, Equipmonster.com.au may, in its sole discretion, deduct or set off any amount due to Equipmonster.com.au from time to time from any monies which may become payable to you by Equipmonster.com.au.

 

In accordance with our obligations under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), if the advertising services amount to a minor failure with respect to any implied consumer guarantees, you may make a claim for the Defect and we will, in our absolute discretion. elect between providing a repair or offering you a refund.

 

If the advertising services amount to a major failure with respect to any implied consumer guarantees, you may make a claim for the Defect and you may elect between the following:

(a) cancel the advertising services and choose a refund or replacement of the services; or

(b) ask for compensation for any drop in value of the services.

 

We will not give a refund if you simply change your mind about advertising with Equipmonster.com.au.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For the avoidance of doubt, the use of the word “goods” in this paragraph refers to the advertising services being provided by Equipmonster.com.au and does not refer to goods advertised on Equipmonster.com.au and acquired from third parties.

 

All refund requests must be in writing and include your name, address, e-mail address, ad ID, equipment description, and the reasons you are requesting a refund.

 

Our Refund Policy does not apply to any listings that are purchased from one of other affiliates or partners as part of a print/online bundled package, even if such listings appear on the Equipmonster.com.au website.

 

We cannot guarantee continuous, uninterrupted or secure access to our services, and operation of the website may be interfered with by numerous factors outside our control. To the extent permitted by applicable laws, if we experience any unscheduled maintenance or technical issues which prevent users from viewing and listing advertisements on Equipmonster.com.au for:

 

(a)      up to and including two hours and your listing expires during the downtime or within an hour after the downtime, we will credit your account with a portion of your advertising fees, determined by the proportion of the downtime (in hours) to the overall duration of your advertisement (in hours); or

 

(b)      more than two hours and your listing expires during the downtime or within an hour after the downtime, the duration of your listing will be extended by a time equivalent to the downtime after the resumption of Equipmonster services (up to a maximum of a 24 hour extension), and credit your account with a portion of your advertising fees, determined by the proportion of the downtime (in hours) to the overall duration of your advertisement (in hours) (up to a maximum amount of the original advertising fee paid).

 

To make a claim pursuant to this refund policy, including but not limited to in relation to any warranties against defects, please contact us by following the link titled “Contact” at the bottom of this page. You must specify the particulars of the claim and any alleged defect in the advertisement and how you would like Equipmonster.com.au to remedy the claim. You will bear all expenses associated with making a claim.  

 
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